Returns and damage policy

Each listed artwork is handled as a documented contemporary artwork. Product pages should state the subject, medium, size, frame or scroll format, and parcel profile.

Minor handmade differences, mineral pigment texture, and screen color differences are not treated as defects if the delivered work matches the listing.

Cross-border handmade artworks are generally not accepted for change-of-mind returns after dispatch.

If an exception is approved in writing before the buyer ships anything back, the buyer pays return shipping, export or import paperwork costs, duties, VAT or GST, carrier disbursement fees, and any loss caused by returned-package damage.

If a parcel arrives damaged, the buyer should keep all packaging, photograph the outer box, inner protection, label, and damaged area, and contact support quickly.

Courier claims usually require the original packaging and timely evidence. If the issue is damage in transit or a wrong item, the store may offer repair, replacement, partial refund, carrier claim handling, or another case-specific solution.

International return shipping, original outbound shipping, import duties, VAT or GST, customs clearance fees, and carrier disbursement fees are not automatically refundable.

Because cross-border artwork returns can create customs and damage risk, buyers must contact support and receive written approval before shipping anything back. Unauthorized returns may not be accepted.

Custom-framed, personalized, damaged-after-delivery, or clearly used items may not be returnable.

The final launch policy should be checked against the destination markets where the store actively sells.